You need CRM software for your business, even if you are a tiny startup, a successful small business or an enterprise/major corporation. CRM is critical, as customer relations management entails sales, any problems the customers may have, feedback, customer support, and more internal things such as developing solid business intelligence and marketing strategies based on predictive models you can spot from your existing customers. CRM didn’t come into existence when computers took over, as this was all handled by analysts shuffling papers around and doing complicated mathematics with old-fashioned adding machines is slightly one time. Obviously, computationally handling CRM is just a better solution all around, and even the old specialist that used to do the stuff manually would be thrilled to have a computer to help.
With CRM, you can very organically harvest data on when leads convert to customers, when churn occurs, when complaints are made, what conditions are present, and with what demographics, went up sells are successful as well as what marketing strategies and sales policies are the most beneficial to the customers and ergo most profitable to you. Complex analytical algorithms built into CRM software, with a little bit of input from you on what to look for, can generate predictive models that allow you to build better marketing and sales strategies, provide better customer support and employ strategies more successful and up selling services or products to customers. Does this always work? Well, no, human beings are unpredictable creatures at heart, but the increase in accuracy and dependability thanks to the software is significant. So, yeah, you want CRM software for your small business, you don’t want to try to do this manually with old linked-together tool chains like the old days.
The question is what to look for in CRM software, because business software is expensive. For a small business, a subscription-based software as a service model is probably the best way to go. You may flinch at the idea of an ongoing bill to maintain access to your software, but when you factor in how expensive it is a licensed native computer-side software for your business, and install it repeatedly on many machines, you can see how this is actually the cheaper option. It also allows you to stick with more affordable business machines, because anything that can run a browser can handle the software as a service model, meaning there aren’t any operating system compatibility issues and there is a lot less strain on the local machine, stuff being crunched by the server primarily.
Aim for something with a simple but very rich in customization set of features, and something with a lot of ease-of-use. Intensive training for complicated software is not something that a small business needs to contend with, as getting staff on board and quick and ready to work is already a challenge without this for a small business.
One featured always look for in your business software suites is not only the ability to accept extensions or add-ons, but also offering an extensive library of existing one to allow for more features and more customization to best match your business culture, service and general industry attitude!